Digital Product (Commerce & SaaS) Enhancement (New Features)

Digital Commerce Product Enhancements (+ New Features)

We will help you identify (backed by extensive user research) & launch new capabilities on your digital commerce product to effectively compete & win in your industry

without worrying about the new features' impact on other existing features, across customer journey.

Discuss My Product Enhancement Requirements

Your customer's needs, preferences and behaviors keep changing faster than you think. If your digital product does not offer capabilities or features that are needed for your customers to complete their job-to-be-done (JTBD) while they are in their purchase journey, they will altogether abandon their journey and don't come back for a lifetime since the (expected) experience was not worthy for them.

But that doesn't mean your business overloads your digital commerce product with every other (unnecessary) feature that your competition has. It can lead to a poor customer experience. Spending heavily on developing a so-called "new feature" without doing extensive market / user / customer research only to realize later that your target segment of customers are not using and don't find it valuable. The end result is a new product that wasn't at all necessary.

With HexaLeap, you are rest assured your product will be in safe hands at every step of new feature / product enhancements.

For new feature digital commerce product enhancement projects, we offer you the following

  • Market & customer research driven insights to identify the capabilities / features needed to meet your customer & business needs


  • Assess the impact of the proposed new features on your existing product


  • Zero handshakes from discovery to all the way down to solution development, so your business context is not lost till the very end. of the project


  • Highly experienced digital commerce specialists who were digital commerce operators themselves & hence, put your digital commerce business AND your customers in the center of every activity during the engagement


  • Discovery workshops led by digital commerce product experts instead of generic product professionals or technology professionals


  • Break down & document the requirements in a highly understandable easy-to-know format which the development team loves & hence reduces unnecessary time consuming multiple back & forth functional requirements clarifications meetings.

Digital Product Enhancements (+ New Features) - eCommerce & SaaS

We will help you identify (backed by extensive user research) & launch new capabilities on your digital product (commerce  or SaaS) to effectively compete & win in your industry, without worrying about the new features' impact on other existing features, across customer journey.

Your customer's needs, preferences and behaviors keep changing faster than you think. If your digital product does not offer capabilities or features that are needed for your customers to complete their job-to-be-done (JTBD) while they are in their purchase journey, they will altogether abandon their journey and don't come back for a lifetime since the (expected) experience was not worthy for them.

But that doesn't mean your business overloads your digital commerce product with every other (unnecessary) feature that your competition has. It can lead to a poor customer experience. Spending heavily on developing a so-called "new feature" without doing extensive market / user / customer research only to realize later that your target segment of customers are not using and don't find it valuable. The end result is a new product that wasn't at all necessary.

With HexaLeap, you are rest assured your product will be in safe hands at every step of new feature / product enhancements.

For new feature digital product (commerce  or SaaS) enhancement projects, we offer you the following

  • Market & customer research driven insights to identify the capabilities / features needed to meet your customer & business needs


  • Assess the impact of the proposed new features on your existing product


  • Zero handshakes from discovery to all the way down to solution development, so your business context is not lost till the very end. of the project


  • Highly experienced digital product & growth specialists who were digital commerce operators themselves & hence, put your digital commerce business AND your customers in the center of every activity during the engagement


  • Discovery workshops led by digital product experts (Commerce & SaaS) instead of generic product professionals or technology professionals


  • Break down & document the requirements in a highly understandable easy-to-know format which the development team loves & hence reduces unnecessary time consuming multiple back & forth functional requirements clarifications meetings.

Here's What We Bring to Every Engagement

01

Proprietary LEAP Methodology

A tried, tested & proven best-in-class proprietary LEAP methodology that considers every aspect of your business and gets you ready for a fool-proof, flawless execution


02

Digital Products Operator Experience

We have been there & done that - A 'Hands-dirtied' approach that makes us to "get into your digital commerce teams' shoes" and deeply understand your digital business operation team's needs / requirements - in & out.

03

Digital Commerce & SaaS Expertise

Our consultants bring deep level of expertise across all the critical functional dimensions of digital commerce business and seamlessly weave your business as a one-cohesive piece, instead of the regular siloed approach

04

Product Lifecycle Experience

Our full-lifecycle product experience means you can get a world-class digital product build quality & product activation growth up to 2x faster!

What this means to you is, you can now get ultra-superior digital commerce product that is absolutely loved by your customers,  meets every minute business needs of your operations' team and also keeps your business leaders happy with growing sales & revenues.

Did we say, without going through 'never-ending' discovery sessions, time-consuming multiple back & forth 'clarification' meetings, missing out on hyper critical capabilities, experiencing utter chaos, confusions, anxieties from scope creeps & massive product development release delays.

Discuss My New Features Requirements Discuss My New Features Requirements

Did we say, without going through 'never-ending' discovery sessions, time-consuming multiple back & forth 'clarification' meetings, missing out on hyper critical capabilities, experiencing utter chaos, confusions, anxieties from scope creeps & massive product development release delays.

Considering adding new features to your digital commerce product (SAP / SFCC or Adobe Commerce) ?

Our digital commerce product experts recommend you these below mentioned services


  • Product Strategy Workshop         

          Outcome - Nail down (in-detail) these 2 critical  aspects - Where to Play & How to Win; Establishes a clear need for your product


  • Product Discovery Workshop

       Outcome - Identify features & functionalities for your business specific needs


  • Solution Discovery Workshop

          Outcome - Aligning your business needs with the 'Out-Of-The-Box' (OOTB) solutions and identify any new custom features and functionalities


  • Capabilities Blueprinting Workshop

          Outcome - Identify lower level capabilities across customer's journey and business operations


  • Pre-Product Development Workshop

          Outcome - Perfectly aligned visual designs against each of the identified highly-complex scenarios, even before your development starts


  • User Stories Documentation

          Outcome - Highly crystallized story shells based on capabilities identified, thereby  eliminating overlapping and duplicate story shells



  • Product Strategy Workshop         

         Outcome - Nail down (in-detail) these 2                   critical  aspects - Where to Play & How to                 Win; Establishes a clear need for your product


  • Product Discovery Workshop

        Outcome - Identify features & functionalities            for your business specific needs


  • Solution Discovery Workshop

         Outcome - Aligning your business needs with         the 'Out-Of-The-Box' (OOTB) solutions and

       identify any new custom features and

       functionalities


  • Capabilities Blueprinting Workshop

          Outcome - Identify lower level capabilities               across customer's journey and business

        operations


  • Pre-Product Development Workshop

          Outcome - Perfectly aligned visual designs

       against each of the identified highly-complex

       scenarios, even before your development                 starts


  • User Stories Documentation

         Outcome - Highly crystallized story shells                 based on capabilities identified, thereby                   eliminating overlapping and duplicate story             shells


Our Captains' expertise are from these previous experiences

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See What Other Leaders Say About Our Experts

Anuj Ramachandra worked for a global apparel brand's ecommerce engagement and has handled highly complex areas - Mini-Cart, Shopping Cart, Check-out and Order Management capabilities. He was also a trusted advisor to the client’s team.

 
With several stakeholders from across the globe, he’s driven the product focused deliveries’ for the engagement by performing his role extremely well by partnering closely with several stakeholders including UI/UX, Architects, Development and Testing personnel to ensure that the right designs and solutions are being delivered in lieu with the features and functionalities proposed for the engagement.

Bjorn Elmberg, Industry Lead, Retail & Consumer Products, Publicis Sapient - Nordics

Anuj joined our engagement at a critical point as we had just kicked off the ecommerce project (for an international retailer). Right away, Anuj gained deep knowledge of the client's business processes for Cart and Checkout and learnt about their order management system (OMS) processes.


He hit the ground running, filling in as a PO for the eCommerce requirements and owning the relationships with key stakeholders from the brand and technical teams, as well as with the Sapient scrum team he's part of.  He's also been writing user stories and use case feature pages to help the different stakeholders understand the business context and requirements without having to have technical expertise.

Ross Grubel, Associate Director,

Product Management, Publicis Sapient

Anuj is incredibly articulate while performing the role of eCommerce Subject Matter Expert (SME) for a B2B Commerce engagement for a Global CPR client and this was seen through the quality of his output and deliverables.


This solid foundation has ultimately led to an almost seamless delivery of a brand new solution, providing the client a well designed platform to improve customer experience and increase online adoption rates.


Your next client will be better for having you on the team

Jason Mills, Project Manager

E & Y Australia

Anuj was a key point of contact for analyzing ecommerce business requirements for clients, identifying winning solutions & approaches, preparing detailed proposals and engaging with clients to ensure successful delivery of ecommerce engagements.

Easy to get along with, down to earth and very knowledgeable - a valuable asset for enterprise ecommerce projects

Robin Alex, Marketing Lead

 Embitel

Anup Ramachandra is always spot-on in terms of identifying high impact opportunities, designing experiments that are well documented & managing the a/b tests. His data-driven approach, deep business understanding, easy to implement solutions to accelerate conversion growth and attention to detail were impressive.


We saw a significant improvement in our conversion rates, and our overall revenue increased as well. His work not only helped us achieve our business goals, but it also helped us better understand our customers and their needs.


I would recommend Anup to anyone looking to improve their website's performance and increase their conversion rates.

Gabriel, Director of Websites & Marketing,

Fresh Tracks

It would not been easier for the engineering team to solution and execute the order management product capabilities for a leading global fashion brand, if it was not Anuj who made it possible.


His unique approach has immensely helped the all the business stakeholders to thoroughly understand the new set up and gain immediate business results from their newly and successfully launched eCommerce product. 


Sunil Gowda, Senior Manager - Technology, Publicis Sapient

As a Business Architect for several engagements, Anuj was proactive in delivering several customer facing consulting and pre-sales engagements for our clients.


This also included performing current state and future state CX assessments, product visioning, defining product strategy, and developing product roadmaps among others.


He was responsible for driving Digital / Omni Channel Commerce solutions that aligned with the client’s business goals and objectives. He was very articulate in explaining highly complex Digital/ eCommerce products capabilities to senior business stakeholders allowing them to fully leverage the platforms capabilities and meet their business objectives while improving customer satisfaction.


I highly recommend Anuj for consulting & pre-sales engagements

Rajaram, Assistant Vice President

Eppix eSolutions

Anuj is an excellent resource with a magnificent knowledge in hybris and Ecommerce business processes.


He is well organized and have a holistic approach for everything. We had collaborated on many engagements and he always amazed his peer group with his impeccable knowledge and detailed approach on Ecommerce scenarios.


He is innovative and perseverant, on what he does. He is always considered as a person who has the right blend of skills on Ecommerce, both functional and business.

Shanto Aloor, Manager

E & Y

I had an opportunity to work with Anuj on a pitch for an international fashion brand. It was great to see how Anuj worked swiftly yet rigorously, through the business case that justified the RoI from implementing the proposed recommendations on the brand’s web stores. 


I would certainly recommend Anuj for any strategic eCommerce and omni-channel commerce engagements.

Chayan Deb, Associate Director,

Publicis Sapient, Nordics

Interested in our Digital Commerce        Product Enhancements (+ New Features) solutions? 

          We’re here to help!

We want to know your digital commerce product enhancements (New Features) needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.

Discuss My Requirements
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